FAQ

Do I need a referral to see Dr Choo?

Yes as Dr Choo is an ENT specialist a referral from your GP or other treating specialist is required.

Why do I need a referral to see Dr Choo?

In order to fill Medicare requirements and be eligible to receive a rebate from Medicare a valid referral must be provided. As referrals can not be backdated one should be obtained prior to your appointment with Dr Choo.

How long does my referral last?

If the referral is provided by your GP the referral is usually a 12 month period. In cases it can be for an indefinite referral.

If the referral is provided by another treating specialist then their referral is for a 3 month period only.

How long is my appointment with Dr Choo?

Initial consultations usually take approximately 30 minutes. However, this may be a shorter duration depending on the reason for your appointment.

Review consultations and post-operative appointments usually take approximately 15 minutes.

Please note that while we always endeavour to have you seen at your allotted time some consultations may run over the allocated time due to the complexity of the problem or because of unforeseen days.

We ask that you endeavour to be on time for your appointment so that you do not cause a delay or impact on the patients’ appointments. For first appointments we ask that you arrive at least 10 minutes before your allocated appointment time to complete the necessary paperwork.

What is the cost of the consultation fee?

We are happy to discuss the consultation fees with you over the telephone. In November each year our fees increase in line with the Medicare increases. We do provide concessions for pensioners and Health Care Card holders. However, we are not a bulk billing practice.

Do I claim the Medicare rebate on the spot?

As Dr Choo’s consultation fees are payable on the day, once your account has been paid, we can process your claim via Medicare if you are eligible and have recorded your banking details with them. The appropriate rebate should then be deposited into your account within 48 hours. If your banking details have not been recorded with Medicare then a cheque will be posted out to you by Medicare at a later date.

Can I claim a portion of the fee from my private health fund?

Medical consultations and procedures carried out in our rooms are claimable from Medicare only. Your private health fund covers for services provided whilst in hospital.

What do I need to bring to my appointment with Dr Choo?

You will need to bring a current referral together with any investigations, test results and imaging related to the reason why you are seeing Dr Choo. Please bring any “pictures”, ie printed films or CD related to your appointment.

It is imperative that if you have undergone a sleep study for obstructive sleep apnoea that you bring the results with you for your appointment.

Also you should bring your Medicare card, together with any Portion Card, Health Care Card, or DNA Card you may have together with your private health fund details.

Can I be placed on a cancellation list to see Dr Choo?

We can place you on a cancellation list and will endeavour to contact you should an earlier appointment become available.

If I need surgery which hospitals does Dr Choo operate at?

If you have private hospital cover we can organise your surgery to be performed either:

  • St Vincent’s Private Hospital, 159 Grey Street, East Melbourne or
  • Epworth Hospital, 89 Bridge Road, Richmond

For uninsured patients we can arrange referral for your surgery to be more performed at either:

  • Royal Victorian Eye and Ear Hospital, 32 Gisborne Street, East Melbourne or
  • Alfred Hospital, Commercial Road, Prahran

Alternatively you can be referred to any public hospital of your choice as long as it is appropriate for you.

Do you send appointment reminders?

It is our usual practice to send out SMS reminders for your appointment. Please let us know if you do not wish to receive SMS reminders.

When replying to the SMS we ask that you please only state ‘Yes’ or ’No’, as any further message will not appear on our system.

Leave a Reply

Your email address will not be published. Required fields are marked *

*